Weekender

Aug.​ 8,​ 2026 | A roundup of this week’s most read stories
 
 
 
 
 
 
 
 
 
 
 

Note from the editor

 
In just four days, CX Dive and its sister publications will be hosting a live, virtual event on all things loyalty. Hear from industry leaders at Southwest Airlines and Marriott International, among others.

Sign up here to save your spot. The event kicks off at 12 p.m. ET on Wednesday, Aug. 12.

See you there!

Kristen Doerer
Senior Editor, CX Dive
 

 
 
 
 
 
 
 
 

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Upcoming Events


 
 
 
12
AUG
Virtual Event | noon ET
 
Lasting Loyalty: Winning and Keeping Today's Consumer
 
Presented by CX Dive, Marketing Dive, Hotel Dive and Restaurant Dive
 

 
17
SEP
Webinar | 2 p.m. ET
 
Agentic AI Architecture for the Contact Center
 
Presented by Studio by Informa TechTarget and Amplix
 
 

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