Hi Andy, Most enterprises today have an AI mandate. It's in the strategy deck, on the CEO's LinkedIn, and on the board agenda. But most of the results don't match the rhetoric. We call the gap between AI ambition and AI outcomes the Great AI Divide. On one side: pilots, experiments, and impressive demos. On the other: AI that's embedded in how your enterprise operates, generating measurable outcomes across regions, channels, and lines of business.ever-changing With high case volume, metrics your board already understands, and an urgency to meet customers’ ever changing needs, there’s little doubt that CX is the right place to cross the divide. A CIO's Guide to Crossing the AI Divide tells you exactly how to do it, from choosing the right first use case to running a tight proof of value, and ultimately knowing what "production-ready" AI means before you commit. |
