The company’s NPS of 46 is a “record high” for a major wireless carrier, CEO Srini Gopalan said. However, it is grappling with slower postpaid net account additions.
Understand AI without the jargon. This practical guide helps CX leaders evaluate AI solutions and ask smarter questions of vendors. Download your free copy today.
Non-prime consumers represent a highly engaged retail segment. Discover how retailers are aligning payment and rewards experiences with shopper behavior in this infographic.
CX Dive provides in-depth journalism and insight into the most impactful news and trends shaping the customer service space. The newsletter and website cover topics such as customer service, personalization, loyalty, AI and automation and more.
CX Dive is a leading publication operated by Informa TechTarget. Our business journalists spark ideas and shape agendas for 14 million decision-makers in competitive industries.
This email is optimized for display on mobile phones. CX Dive: Daily Dive is a product of TechTarget, Inc. and its subsidiaries, 275 Grove St. Newton, MA, 02466 US. We value your privacy. We won’t share your email address with anyone else without your permission. This message was sent to [email protected]. You can unsubscribe or switch to a weekly newsletter subscription anytime. See our full privacy policy.