Dear CCMOs and colleagues,

We are delighted to announce the launch of the Knowledge Hub today! This asset repository serves as a one-stop shop housing published playbooks and guidelines for our Customer and Marketing community to learn best practices and replicate success at pace and scale.

The Knowledge Hub launches with a showcase of key topics, including CEO CX Forum, Customer rNPS, Service Huddle, our recent Customer Day, and more.

Your support in encouraging team members to leverage the resources on Knowledge Hub is instrumental to fostering a positive culture of growth and sharing. We welcome your input of BU market practices that would benefit our fellow colleagues as well.

Let’s start collaborating and drive customer excellence with the assets on the Knowledge Hub. Stay tuned for our next release!

Best regards,​

Priscilla