Dear Null,

As one of our valued customers, we wanted to personally update you on some recent changes at THE OUTNET.

We know that some customers have experienced disruption in recent weeks, including delays to orders, returns, refunds, cancellations, customer enquiries and other aspects of our website and app experience. We have heard your feedback and sincerely apologise for the inconvenience and frustration this may have caused.

Our website, app and warehouse operations are currently undergoing essential technical maintenance as part of a significant investment in our future. THE OUTNET remains fully operational, and we are working hard to restore our usual service as quickly as possible. While these improvements are designed to strengthen and evolve our brand, we recognise that parts of the experience have not met the standards you rightly expect from us.

Please be assured that resolving these issues remain our highest priority. Orders already placed continue to be processed and shipped, and our teams are actively working through returns, refunds, cancellations, and customer enquiries as quickly as possible. During this period, some customers may continue to experience longer processing times than usual while we work to restore our normal service.

We understand how important it is to shop with confidence and receive the level of service you expect from THE OUTNET. We are committed to restoring the experience our customers know and trust.

Thank you for your patience, understanding, and continued support.

Warm regards,
THE OUTNET Customer Care Team