Check out our latest product updates and new capabilities:
Support: New custom role comparison tools and improved ticket filtering make it easier to manage access and organize work.
AI agents: Forethought AI agents, editable procedure maps, and dialogue-only use cases make AI experiences more flexible and controlled.
Knowledge: New external knowledge sources, including Google Drive, Amazon S3, Box, and a second Zendesk account, expand what Zendesk can search and surface.
Forethought’s AI agents helped YNAB triple chat volume while increasing ticket deflection from 25% to 70%. They resolve complex questions automatically, so support teams can focus on empathetic, high-value customer conversations.
Elevate your customer service with Voice AI and AI quality metrics. Join our live demo and Q&A to learn more.
[Register here]
Hands-on AI Workshop | Aug 14
Curious to see Zendesk AI in action? Join us in a live sandbox to build and test your own AI agent with product experts on hand. Spots are limited [
Register here]
What's new at Zendesk | Aug 19
Join Thomas Verschoren, Director, AI Product Evangelism, for a rapid-fire look at the latest Zendesk releases and how to get the most from the Resolution Platform.
[Register here]
Watch On-Demand
AI Masterclass: Learn how to adopt and scale AI with confidence Watch now→
Relate: Register to access 50+ sessions recorded at Zendesk Relate 2026 Watch now→
Inside Zendesk: How Zendesk scaled AI to facilitate 54% of internal tickets Watch now→
Events to help you learn, lead, and scale
Level up fast with live webinars, hands-on trainings, and user groups—plus on-demand sessions you can watch anytime. There’s always something available to help you upskill your team.
